Malzahn Strategic offers Community Bank training and Credit Union training and education in workshop and webinar formats focused in our consulting areas of Strategic Planning, Enterprise Risk Management, Treasury Management, Talent Management, and Vendor Management.
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Community Bank Training | Workshops | Webinars
See table below for Credit Union Training
Topic: ERM
Audience: Community Bank
Format: 90 Minute Webinar or 2-Hour Workshop
Are you creating your first ERM program for your community bank? Do you want to ensure your current program is complete yet keep it simple? If yes to either question, this training is for you! Risk management is at the heart of community banking and every community bank has to have processes, policies, and procedures in place in order to assess and manage the risks on their balance sheet. Marcia Malzahn shares the fundamental pieces of the ERM puzzle, how they relate to each other, and how to integrate your ERM program into the bank’s strategic plan. Having built an ERM program for a community bank from scratch, Marcia describes the various components of a strong ERM program. In this educational session, you will learn how to put your program together using all the parts you already have in your community bank. Marcia shares how you can make the process fun and how your team will become closer as they work together with the common goal of protecting the bank’s assets while fulfilling your bank’s vision.
Topic: ERM
Audience: Community Bank
Format: 90 Minute Webinar or 2-Hour Workshop
Community banks provide great value to the American economy. But that value comes with risks. Strategic-minded institutions do not strive to eliminate risk or even to minimize it – they strive to manage risk at the enterprise-wide level. These enterprises seek to manage risk exposure so that, at any given time, they incur just enough of the right kind of risk—no more, no less—to effectively pursue their strategic goals. This is referred to as “Optimal Risk-Taking.” This webinar will take you through the characteristics of strong risk assessments to ensure you address key areas of your institution. Marcia Malzahn will share her experience in developing an enterprise-wide process to conduct risk assessments in a practical, sustainable, and easy way to understand. You will walk away with practical tools and examples you can implement in your organization immediately. This webinar will help you strengthen your existing risk assessments and create new ones for other areas as needed.
Topic: ERM
Audience: Community Bank
Format: 90 Minute Webinar or 2-Hour Workshop
In this community bank risk assessments training webinar / workshop, Marcia first conducts a basic review of what is enterprise risk management, the three key phases of enterprise risk management (ERM), and how these three risk assessments fit in to your overall ERM program. She then explains how the risk assessment process works and will specifically focus on three key risk assessments you must have as critical components of your ERM program: the Enterprise Risk Management Risk Assessment, Information Technology Risk Assessment, and the Internal Controls Risk Assessment. You will walk away with practical tools and examples you can implement in your organization immediately.
This community bank risk assessments training / webinar is for participants who have a basic foundational knowledge of enterprise risk management and are looking for specific examples on how to complete these three important risk assessments.
Topic: ERM
Audience: Community Bank
Format: 90 Minute Webinar
With community banks increasingly relying on third-party providers to offer their products and services comes increased risk. Starting with the core system, should you outsource it or keep it in-house? And following with the rest of all the banking products you offer to your business clients that depend on technology, how in depth should your due diligence be? In this educational session, Marcia provides best practices based on the FFIEC IT Examination Handbook to help you develop a simple yet comprehensive vendor management program.
In addition, along with vendor management, which includes all the third-party providers of systems and software, comes yet another risk—model risk. The presenter will explain step by step the OCC SR Letter 11-7 following their guidance on model risk management. You will walk away with a clearer understanding of where vendor management and model risk management fit it within your Enterprise Risk Management (ERM) program.
Topic: Strategic Planning
Audience: Community Bank
Format: 90 Minute Webinar or 2-Hour Workshop
Your institution is unique so your strategic plan should be unique as well. Too often, executives and directors will construct a strategic plan from old plans, strategies found online or just brainstorming based on emotion or intuition. Community banking, however, has become a much faster-paced industry than it was 5 or 10 years ago and is impacted by many more forces, challenges, competitors and opportunities than ever before. These drivers highlight the need for every community bank to have a living, breathing strategic plan to thrive and grow.
Topic: Strategic Planning
Audience: Community Bank
Format: 90 Minute Webinar or 2-Hour Workshop
Every company, regardless of industry, is trying to figure out how to attract and retain the right talent. Organizations are also striving to achieve their goals and fulfill their vision described in their strategic plan. But how do you achieve all—attracting and retaining talent while achieving your objectives and fulfilling your vision? Marcia Malzahn shares how community bank succession planning fits into your talent management program. She also gives you strategies and ideas on how to integrate your talent management program with your community bank’s strategic plan.
In this training session you will learn strategies to avoid losing your top talent, and how to establish a simple yet successful talent management program, which in turn integrates into your strategic plan. You will walk away with strategies and tactics you can implement in your institution immediately.
Topic: Treasury Management
Audience: Community Bank
Format: 2-Hour Webinar or Full Day Workshop
During this basic community bank treasury management training course, we will review all the treasury management services that are available in the market. You will learn about the new services, technology, and authentication methods now available and decide which ones your business account holders may need based on their industry. You will learn strategies to cross-sell the right treasury management services your business account holders need from the start.
The bankers of today must be “lenders” as well as “deposit gatherers.” Community banks are searching for ways to increase core deposits and non-interest fee income: treasury management is the answer. In this course, you will gain a deeper understanding of how the sales, treasury management, IT, marketing, and deposit operations team members must collaborate to successfully sell and implement treasury management services at your community bank. We will cover the ideal organizational design for treasury management and how to incentivize the sales team.
You will walk away from this bank treasury management training course with a deeper knowledge of treasury management, learn to conduct risk assessments on new services, and learn strategies to increase core deposits. You’ll also bring ideas back to your institution on how to market treasury management services to your business account holders and ways your team can work better together knowing how critical each area is to the success of the implementation and sale of these services.
Topic: ERM
Audience: Community Bank
Format: All Day Hands On Workshop
Are you developing the first Enterprise Risk Management ( ERM ) program for your institution? Do you want to ensure your current program is complete yet keep it simple? Do you have pieces of the puzzle but don’t know how to put it all together? If yes to any of these questions, this hands-on workshop is for you! Risk management is at the heart of banking and every financial institution must have policies, processes, and procedures in place to assess and manage the risks on their balance sheet. And risk assessments are at the core of ERM.
Marcia shares the fundamental pieces of the ERM puzzle, how they relate to each other, and how to integrate your ERM program into the institution’s strategic plan. Having built an ERM program for a community bank from scratch, Marcia describes the various components of a strong ERM program. In this educational workshop, you will learn how to put your program together using all the parts you already have in your institution. You will walk away with practical tools that you can use at your organization immediately as you will complete three key risk assessments in class: ERM, IT, and Internal Controls. Marcia shares how you can make the process fun and how your team will become closer as they work together with the common goal of protecting the financial institution’s assets while fulfilling your vision.
Topic: Information Technology
Audience: Community Bank
Format: 90 Minute Webinar
Are you struggling with managing Information Technology ( IT ) and getting results in IT? Do you want to bring IT further into alignment with the business plan? If yes to either question, this webinar is for you!
Information Technology underpins modern banking and every bank has to have a comprehensive and modern IT practice in place to not only support staff, but to come along side the business to drive technology further into the organization. Tim shares the fundamental pieces of a modern, customer service-oriented IT Department, how each of these pieces relate to each other, and how to integrate them into your current IT operations.
Having built a strong customer-centric IT service organization, Tim describes each component designed to improve responsiveness and results in IT at your Community Bank and drive customer centric practices into your IT Department. In this educational session designed for Information Technology leadership (IT Directors, IT Managers, and those in similar positions) and those on the senior leadership team whom Information Technology reports up through, you will learn the eight critical components of a modern IT Department and how to put them into use with systems you may already have in place. Tim shares practical implementation examples at each step, pulling on his over 30 years of IT experience to help your team implement these components.
Credit Union Training | Workshops | Webinars
See table above for Community Bank Training
Topic: ERM
Audience: Credit Union
Format: 90 Minute Webinar or 2-Hour Workshop
Are you creating your first ERM Program for your credit union? Do you want to ensure your current program is complete yet keep it simple? If yes to either question, this webinar is for you! Credit Unions have to have processes, policies, and procedures in place in order to assess and manage the risks on their balance sheet. Marcia shares the fundamental pieces of the ERM puzzle, how they relate to each other, and how to integrate your ERM program into the credit union’s Strategic Plan. Having built an ERM program from scratch, Marcia describes the various components of a strong ERM program. In this educational session, you will learn how to put your program together using all the parts you already have in your credit union. Marcia shares how you can make the process fun and how your team will become closer as they work together with the common goal of protecting the credit union’s assets while fulfilling your credit union’s vision.
Topic: ERM
Audience: Credit Union
Format: 90 Minute Webinar or 2-Hour Workshop
Financial Institutions provide great value to the American economy. But that value comes with risks. Strategic-minded institutions do not strive to eliminate risk or even to minimize it – they strive to manage risk at the enterprise-wide level. These enterprises seek to manage risk exposure so that, at any given time, they incur just enough of the right kind of risk—no more, no less—to effectively pursue their strategic goals. This is referred to as “Optimal Risk-Taking.” This webinar will take you through the characteristics of strong Risk Assessments to ensure you address key areas of your institution. Marcia will share her experience in developing an enterprise-wide process to conduct Risk Assessments in a practical, sustainable, and easy way to understand. You will walk away with practical tools and examples you can implement in your organization immediately. This credit union strong risk assessments training will help you strengthen your existing Risk Assessments and create new ones for other areas as needed.
Topic: ERM
Audience: Credit Union
Format: 90 Minute Webinar or 2-Hour Workshop
This webinar will first take you through a step-by-step process to develop strong risk assessments to address key areas of your institution. Marcia will then specifically focus on three key risk assessments you must have as critical components of your ERM Program: the Enterprise Risk Management Risk Assessment, Information Technology Risk Assessment, and the Internal Controls Risk Assessment. You will walk away with practical tools and examples you can implement in your organization immediately.
This credit union risk assessments training webinar is for participants who have a basic foundational knowledge of Enterprise Risk Management and are looking for specific examples on how to complete these three important risk assessments.
Topic: ERM
Audience: Credit Union
Format: 90 Minute Webinar
With credit unions increasingly relying on third-party providers to offer their products and services comes increased risk. Starting with the core system, should you outsource it or keep it in-house? And following with the rest of all the products you offer to your business members that depend on technology, how in depth should your due diligence be? In this educational session, Marcia provides best practices based on the FFIEC IT Examination Handbook to help you develop a simple yet comprehensive Vendor Management Program.
In addition, along with Vendor Management, which includes all the third-party providers of systems and software, comes yet another risk—Model Risk. Marcia will explain step by step the OCC SR Letter 11-7 following their guidance on Model Risk Management. You will walk away with a clearer understanding of where Vendor Management and Model Risk Management fit it within your ERM program.
Topic: Strategic Planning
Audience: Credit Union
Format: 90 Minute Webinar or 2-Hour Workshop
Your credit union is unique so your Strategic Plan should be unique as well. Too often, executives and directors will construct a strategic plan from old plans, strategies found online or just brainstorming based on emotion or intuition. Financial services, however, has become a much faster-paced industry than it was 15 or 20 years ago and is impacted by many more forces, challenges, competitors and opportunities than ever before. These drivers highlight the need for every credit union to have a living, breathing strategic plan to thrive and grow.
Topic: Strategic Planning
Audience: Credit Union
Format: 90 Minute Webinar or 2-Hour Workshop
Every company, regardless of industry, is trying to figure out how to attract and retain the right talent. Organizations are also striving to achieve their goals and fulfill their vision described in their strategic plan. But how do you achieve all—attracting and retaining talent while achieving your objectives and fulfilling your vision? Marcia Malzahn shares how succession planning fits into your talent management program. She also gives you strategies and ideas on how to integrate your talent management program with your company’s strategic plan.
In this webinar (or workshop) you will learn strategies to avoid losing your top talent, and how to establish a simple yet successful talent management program, which in turn integrates into your strategic plan. You will walk away with strategies and tactics you can implement in your institution immediately.
Topic: Treasury Management
Audience: Credit Union
Format: 2-Hour Webinar or Full Day Workshop
During this basic course, we will review all the treasury management services that are available in the market. You will learn about the new services, technology, and authentication methods now available and decide which ones your business members may need based on their industry. You will learn strategies to cross-sell the right treasury management services your business members need from the start.
The loan officers of today must be “lenders” as well as “deposit gatherers.” Credit unions are searching for ways to increase core deposits and non-interest fee income: treasury management is the answer. In this course, you will gain a deeper understanding of how the Sales, Treasury Management, IT, Marketing, and Deposit Operations team members must collaborate to successfully sell and implement these services at your institution. We will cover the ideal organizational design for treasury management and how to incentivize the sales team.
You will walk away from this credit union treasury management training course with a deeper knowledge of treasury management, learn to conduct risk assessments on new services, and learn strategies to increase core deposits. You’ll also bring ideas back to your institution on how to market treasury management services to your business members and ways your team can work better together knowing how critical each area is to the success of the implementation and sale of these services.
Topic: ERM
Audience: Credit Union
Format: All Day Hands On Workshop
Are you creating the first Enterprise Risk Management (ERM) program for your institution? Do you want to ensure your current program is complete yet keep it simple? Do you have pieces of the puzzle but don’t know how to put it all together? If yes to any of these questions, this hands-on workshop is for you! Risk management is at the heart of credit unions and every financial institution must have policies, processes, and procedures in place to assess and manage the risks on their balance sheet. And risk assessments are at the core of ERM.
Marcia shares the fundamental pieces of the ERM puzzle, how they relate to each other, and how to integrate your ERM program into the institution’s strategic plan. Having built an ERM program from scratch, Marcia describes the various components of a strong ERM program. In this educational session, you will learn how to put your program together using all the parts you already have in your institution. You will walk away with practical tools that you can use at your organization immediately as you will complete three key risk assessments in class: ERM, IT, and Internal Controls. Marcia shares how you can make the process fun and how your team will become closer as they work together with the common goal of protecting the financial institution’s assets while fulfilling your vision.
Topic: Information Technology
Audience: Credit Union
Format: 90 Minute Webinar
Are you struggling with managing Information Technology (IT) and getting results in IT? Do you want to bring IT further into alignment with the business plan? If yes to either question, this webinar is for you!
Information Technology underpins modern financial institutions, and every Credit Union has to have a comprehensive and modern IT practice in place to not only support staff, but to come along side the business to drive technology further into the organization. Tim shares the fundamental pieces of a modern, customer service-oriented IT Department, how each of these pieces relate to each other, and how to integrate them into your current IT operations.
Having built a strong customer-centric IT service organization, Tim describes each component designed to improve responsiveness and results in IT at your Credit Union and drive customer centric practices into your IT Department. In this educational session designed for Information Technology leadership (IT Directors, IT Managers, and those in similar positions) and those on the senior leadership team whom Information Technology reports up through, you will learn the eight critical components of a modern IT Department and how to put them into use with systems you may already have in place. Tim shares practical implementation examples at each step, pulling on his over 30 years of IT experience to help your team implement these components.
Ncontracts is a leading provider of risk management software and services to financial institutions. More than 900 financial institutions use Ncontracts to manage risk more efficiently and effectively using their integrated suite of software including enterprise risk management, business continuity risk management, findings management, and cybersecurity management.
TMClarity™ empowers Community Banks to attract more business core deposits and increase non-interest fee income. The Treasury Management Framework™ supports the transformation of your bank into a world-class provider of Treasury Management services, enhancing sales, implementation, and customer support for your business customers.
