Our services are designed to help our community bank clients become stronger and more successful in this challenging banking environment. Our approach is strategic, yet practical, with an emphasis on building strong operational infrastructures and enterprise risk management programs. Here are ways we can provide guidance and support:

Strategic Planning

Your strategic plan sets the course for the bank in a forward-thinking, actionable manner that aligns with your mission and vision. We can work with you to develop and implement a plan that establishes a visionary yet practical strategic path, including targeted goals, objectives, tactics and timelines, and integrate all critical areas into your plan.

Enterprise Risk Management (ERM)

Establishing an enterprise-wide approach to risk management – from planning and development through implementation, training and oversight – is an increasingly challenging yet vital part of the banking business. Malzahn Strategic has extensive ERM experience and can guide your bank in developing a simple yet comprehensive program.

Talent Management

Without the right people in the right places, your organization can’t move forward to fulfill your vision and mission. We will help you assess your bank’s internal talent (your assets) to discover and maximize the strengths within your organization. Guided by your strategic initiatives and goals, we will review roles and job descriptions, and assess the need for new, modified or discontinued positions.

Board Services

A strong bank board of directors is a key strategic asset with a critical role to play in providing overall corporate governance. Determining the optimum board structure, defining directors’ roles and responsibilities, establishing board committees with formal committee charters, and creating board training programs are areas where Malzahn Strategic can provide hands-on guidance.

We can also help you fill an organizational need by serving as a board director with audit, risk and A/L committee responsibilities, act in the capacity of an interim COO, CRO or corporate secretary, or help you structure shareholder transactions.

Community Involvement

Being involved in the local community is a fundamental banking cornerstone. Here are some ways we can help you establish a program that aligns with your corporate strategy and objectives, and provides value to your community, employees and shareholders:

  • Guide development of an overall program that promotes team-building while serving the needs of the community
  • Establish a formal giving program, including giving guidelines, budgets, and recommended charitable organizations
  • Coordinate staff participation in targeted community outreach and volunteer opportunities
  • Maximize public relations opportunities to increase community visibility and recognition

Bank Start-ups, Branch Openings and Closings

There are some initiatives that don’t come along every day, and demand the experienced guidance and support of someone who can work with you, your board and internal team throughout the process. Malzahn Strategic can manage the project from start to finish, or support the effort in areas you need help. Here’s what we can do:

  • Work with attorneys, accountants, vendors, leasing company, architects, regulators and other involved parties
  • Facilitate vendor selection and outsourcing
  • Define organizational infrastructure; develop policies, procedures and position descriptions and assist in the hiring process
  • Communicate with customers, community leaders and others important to the process
  • Plan and coordinate bank/branch opening activities

Other Services We Provide Include:

Organization Structure and Operational Best Practices

Banks are comprised of many complex and interrelated disciplines that demand an infrastructure and processes built on operational best practices. Here are areas where we can help you strengthen your organization:

  • Organizational Structure: Enhance your bank structure to maximize its unique potential.
  • Human Resources: Provide ideas on how to stay on top of new HR laws, regulations and policies, and guidance on employee training and development.
  • Lending: Assist in increasing approval process efficiencies and assuring alignment with your loan policies.
  • Credit Administration: Work with your credit team to identify areas for process improvement.
  • Internal Audit & Compliance: Review your program and ensure appropriate ERM integration.

  • Finance: Assist in establishing processes to improve financial planning and management, accounting, budgeting and investment management.
  • Information Technology: Ensure that your vendor management and IT security programs are integrated into your strategic plan, and assist with vendor selection processes.
  • Loan & Deposit Operations: Provide guidance on client onboarding processes to ensure systems and operational integration and efficiency.
  • Sales & Service: Help you establish an effective sales process, ensure product and service product knowledge and identify opportunities for cross-training.